shopper FAQs

What is Postpay?
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How do I buy now and pay later with Postpay?
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Where can I use Postpay?
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Who can use Postpay?
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How do I sign up to Postpay?
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How much can I spend?
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Is there any interest charged or fees for using Postpay?
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Is there a late fee if I don’t repay on time?
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Which payment methods does Postpay accept?
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Is this different from credit?
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Will this impact my credit score?
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Can I change my scheduled payment date?
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How do I add a new credit/debit card (payment method)?
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How do I delete an existing credit/debit card (payment method)?
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How do I change credit/debit card (payment method) for an ongoing instalment?
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What happens if the automatic payment fails?
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What happens if I get into a situation where I am unable to make repayments?
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Can I buy multiple items in one order and pay later?
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What happens if I need to return one or a portion of the items from a checkout of multiple items?
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What happens if I need to return all the items in an instalment?
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Why did you just charge me twice for the same amount?
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Is Postpay secure?
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Why was I declined by Postpay, what so I do next?
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